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Bookings and Polices

Things to know before booking your appointments and visiting the Studio

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Online Appointments

To book an appointment click the 'Book now' button on this website then select the service you require and a slot suitable to you,  confirm and secure. That's it! We will send you a reminder of your scheduled appointment 48 hours before your visit.

Phone Booking

During busy times,  we request that you book online. To book an appointment via phone please have your card ready to secure your appointment with a 20% deposit that will be deducted from your total.

Booking via Text Messages/Social Media

Please allow 48 hours to reply to messages. Need a faster response? We recommend you call us during Salon hours or Book Online anytime 24/7.

Deposits

We require a 20% deposit to secure all bookings. Deposits are non-refundable when you fail to attend your appointment or a cancellation less than 48 hours notice. Your deposit will be deducted from your total on the day.

Deposits of 50-100% are taken for hair extensions that are ordered for you by Redcoco Hair Studio

Late Arrivals           

We understand that things can come up. we value your time and hope you value ours, too. If you are running behind please notify us. If you are 15 minutes late, that will be an automatic cancellation and your deposit non-refundable and you will need to rebook.

Refund Policy         

If there is an unforeseen occurrence, any changes that are made to your appointment by Redcoco Hair Studio your deposit will not be affected or you will receive a full refund. 

Appointment time   

Your online bookings and phone appointment times are an estimated time of roughly how long your hair services will take. Please note that some hair services can take up to 5 hours. Add any add-ons when booking your appointment so we can allocate the correct time for your service. On occasions, we may be running behind, If this happens we will always notify you via call or text to let you know in advance.

Service Cost           

Some of our prices on our website and booking System are Guidelines only. Colours, Relaxers, Permanent Straightening show prices that are from. If you require an accurate quote we recommend booking a consultation online.

Cancellation Policy

 Not able to come to your appointment? let us know 2 days in advance so we can change your appointment and gives others the chance to be booked into that slot. No shows deposits are non-refundable.

 Appointment Rescheduling

Changing your appointments to a new date can be done 3 days prior to your appointment date.

Click 'visit my booking History' in the booking section to see all your appointments and amend accordingly.

Skin/Patch test

Patch tests are a legal compulsory requirement under the health and safety at work act that must be carried out 48 hours before your colour appointment to ensure there are no allergic reactions to our salon professional colour system and is a good way in keeping you safe.

Detangling 

We request that your hair is detangled before your visit to help your appointment time run smoothly. If your hair is tangled and requires a lot of attention before your service starts there will be an additional charge. 

Other Surcharges

Charges will apply to long, thicker density hair. For accurate pricing, we recommend booking a consultation online. There is a consultation charge of £15 that will be deducted from your total when you book and attend your follow up appointment. This is non-refundable if no follow-up appointment is made.

Salon Professional Conditioning Treatments

As part of your healthy hair journey conditioning treatments tailored to you is required on a regular basis. Your stylist will advise on you on each salon visit